Refund & Return Policy
This refund and return policy explains how The Green Ridge Club handles cancellations, returns, replacements and refunds for orders placed through this website. By placing an order with The Green Ridge Club you accept the terms set out below. The Green Ridge Club may change this policy from time to time by updating this page, so please review it before placing a new order.
Cancelling an order
If you need to cancel an order, contact us at supperclub@thegreenridgeclub.com as soon as possible and quote your order number. We will always try to accommodate a cancellation, but orders that have already been prepared, packed or dispatched may no longer be cancellable. Where a cancellation is accepted before preparation begins, you will receive a full refund.
Items we cannot accept back
For health and safety reasons we are unable to accept returns of:
- perishable goods, including fresh, chilled and frozen food
- items that have been opened, partially consumed or removed from their sealed packaging
- items made or personalised to your specification
- gift cards and vouchers
This does not affect your statutory rights where an item is faulty, damaged or not as described.
Damaged, incorrect or missing items
If something arrives damaged, incorrect or missing from your order, please tell us within 48 hours of delivery. Email supperclub@thegreenridgeclub.com with your order number, a description of the problem and, where possible, a photograph. We will arrange a replacement or a refund for the affected items once we have reviewed your report.
How to return an item
Do not send an item back before contacting us. Email supperclub@thegreenridgeclub.com first so we can confirm that the item is eligible for return and give you return instructions. Approved returns should be sent to 1645 Wyoming Ave, Scranton, PA 18509, in their original condition and packaging wherever possible, together with your order number.
Refunds
Approved refunds are issued to the original payment method. Where an item is returned to us, we will process the refund within 14 days of receiving and inspecting it; where no return is required, we will process it within 14 days of approving your request. Your bank or card issuer may take a further few working days to show the credit on your statement.
Delivery charges are refunded when the whole order is cancelled before dispatch, or when the order was faulty, damaged or incorrectly supplied. Where only part of an order is returned, the delivery charge is not refunded.
Return delivery costs
The Green Ridge Club covers the cost of returning an item that was damaged, faulty or incorrectly supplied. Where an item is returned for any other reason, the cost of return delivery is the customer's responsibility. We recommend using a tracked service, as we cannot be held responsible for returns that do not reach us.
Contact us
If you have any questions about this policy, or about a specific order, email us at supperclub@thegreenridgeclub.com or write to The Green Ridge Club, 1645 Wyoming Ave, Scranton, PA 18509.